Refund policy

Return and Refund Policy

Effective Date: October 7, 2026

At Prime Layer Co., we want every order to arrive ready to add a little organization, creativity, and personality to your everyday routine. Whether you purchased a writing pen, pencil, decorative sticky notes, or an eraser, we understand that the condition and usability of your stationery matter.

This Return and Refund Policy explains when merchandise purchased through https://www.primelayerco.site/ may be returned, exchanged, or refunded.

1. Return Eligibility

Customers may request a return for eligible products when the merchandise is:

  • Damaged during transportation;

  • Defective or unusable upon arrival;

  • Significantly different from the product description;

  • Incorrectly shipped by Prime Layer Co.; or

  • Otherwise eligible for return under the terms described below.

To be considered for a standard return, an item should generally be unused, clean, and in its original condition and packaging.

Because stationery products are frequently handled directly and may be used for writing or crafting, products that have been used, marked, altered, opened in a manner that prevents resale, or damaged after delivery may not qualify for a return.

2. Return Request Period

Please contact us as soon as reasonably possible after receiving your order if you believe there is a problem.

For ordinary eligible returns, we request that customers contact us within 30 calendar days of delivery.

For products that arrive damaged or defective, customers should notify us promptly after delivery so that we have an opportunity to investigate the condition of the merchandise and determine the appropriate resolution.

The date shown by the applicable carrier as the delivery date may be used when determining the applicable return period.

3. Damaged or Defective Merchandise

If your package arrives with visibly damaged merchandise, please retain the product, packaging materials, shipping label, and other relevant materials until our review is complete.

We may request:

  • Your order number;

  • The name used to place the order;

  • A description of the problem;

  • Photographs of the merchandise;

  • Photographs of the external packaging;

  • Photographs of the shipping label; and

  • Any other information reasonably necessary to evaluate the claim.

If the product is confirmed to have arrived damaged, defective, or materially incorrect, Prime Layer Co. may, at its discretion and subject to applicable law, provide a replacement, refund, store credit, or another appropriate resolution.

4. Incorrect Items

If you receive a different product from the one ordered, please contact us before returning the merchandise.

Do not automatically send an incorrect item back to the return address. We will provide return instructions when a return is required.

Where the error is attributable to Prime Layer Co., we will make reasonable efforts to correct the order without unnecessarily burdening the customer.

5. Returns for Change of Mind

We may accept certain unused and resalable products returned because a customer has changed their mind, ordered the wrong item, or no longer wants the product.

Such returns are subject to our approval and the following general requirements:

  • The item must be unused;

  • The item must be in resalable condition;

  • The item should be returned with its original packaging where reasonably possible;

  • The return must be requested within the applicable return period; and

  • The customer may be responsible for return shipping costs unless applicable law requires otherwise.

Prime Layer Co. reserves the right to decline a return when the merchandise does not satisfy the applicable return conditions.

6. Non-Returnable or Restricted Merchandise

Certain items may not be accepted for return when they have been used or are no longer suitable for resale.

Examples may include:

  • Used pens or pencils;

  • Sticky notes that have been written on or partially consumed;

  • Erasers that have been used;

  • Items damaged through customer handling;

  • Merchandise altered or modified after delivery; and

  • Products returned without required order information.

Nothing in this section is intended to eliminate a customer's rights for defective merchandise or other rights that cannot legally be waived.

7. Refund Process

Once a returned item is received and reviewed, we will determine whether the return qualifies for a refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the funds to appear in your account may depend on your bank, credit-card issuer, payment provider, or other financial institution.

A refund confirmation from Prime Layer Co. does not necessarily mean that the funds will immediately appear in the customer's account.

8. Shipping Charges

Prime Layer Co. generally offers free shipping on qualifying orders.

Orders below $10.00 are subject to a $5.99 shipping charge.

Where a return results from our error, such as sending an incorrect product or a product that was defective upon arrival, we will determine an appropriate resolution for applicable shipping expenses.

For voluntary returns or returns based solely on customer preference, the customer may be responsible for applicable return shipping costs.

9. Exchanges

If an eligible item needs to be replaced, we may offer an exchange when the requested replacement is available.

If the exact item is unavailable, Prime Layer Co. may offer a refund, store credit, or another reasonable alternative.

10. Unauthorized Returns

Merchandise sent to Prime Layer Co. without a prior return request or without sufficient identifying information may experience processing delays.

Customers should contact us before sending merchandise back.

11. Final Sale and Promotional Items

Products sold through special promotions, clearance events, limited-time offers, or other designated sale arrangements may have additional return conditions disclosed at the time of purchase.

Any applicable restriction will not override rights that cannot legally be excluded under applicable law.

12. How to Request a Return

To begin a return request, contact:

Prime Layer Co.
Email: [email protected]
Return Address:
294 Daylily Blvd
Nokomis, FL 34275
United States

Please include your order number, the item involved, the reason for the return, and photographs when relevant.

13. Policy Changes

Prime Layer Co. may update this Return and Refund Policy periodically to reflect changes to our operations, products, payment procedures, or applicable legal requirements.

The version posted on our website will govern transactions to the extent permitted by applicable law.

14. Contact

Questions concerning returns, refunds, exchanges, or damaged merchandise should be directed to:

Alejandra Briann Starks
Prime Layer Co.
Email: [email protected]
294 Daylily Blvd, Nokomis, FL 34275, USA